Terms of Service - Refund Policy

1. OBJECT AND DEFINITIONS

The following Terms of Service regulates any purchase and are essential and integral part of the purchase contract of products, operated on the website www.vonmisesbrand.com ("website"), managed by VONMISES SRLS ("Vonmises") with headquarter in Ravenna, Via Albania 9 (ITALIA), registered to the Chamber of Commerce (Camera di Commercio) of Ravenna with nr. 02516820392, fiscal code n.02516820392 and VAT n. IT 02516820392.

In the following Terms of Service, are defined:

"Buyer" means any natural person who carries out an Order for purposes unrelated to their professional activity whether it be business, commercial, craft or other;

"Order": any proposal of purchase of one or more products submitted by the Buyer to Vonmises on the website www.vonmisesbrand.com;

"Contract" means any purchase agreement for one or more products specified in paragraphs concluded between the Buyer and Vonmises;

"Business Day": any day of the week, except Saturday, Sunday and public holidays according to the Italian law.

This website is operated by Vonmises. Throughout the website, the terms “we”, “us” and “our” refer to Vonmises. Vonmises offers this website, including all information, tools and services available from this website to "you", the Buyer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Submitting an Order in the manner described in the present Terms of service, the Buyer full accept these conditions. Buyers will benefit all protections provided in the event of the conclusion of distance contracts, by the Title III, Section II, of D.Lgs of 06/09/2005, nr. 206 ("Codice del Consumo" or "Consumer Code"), as well as of all other protections provided without exception, in favor of consumers, granted by the Consumer Code (Codice del Consumo) and the same as any other applicable law.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

2. LANGUAGE OF THE CONTRACT

Any contract for the purchase of products on the website will be stipulated exclusively in Italian or English language.

 

3. FORWARDING OF THE ORDER

The presentation of products on the website constitutes an invitation to users to make a direct order to Vonmises. Such invitations to make an order does not have a binding nature for Vonmises and do not constitute offers to the public pursuant to art. 1336 of the Italian Civil Code.

Vonmises reserves full discretion regarding any decision on the acceptance of these proposals may be formulated by the Buyer of the website, without the Buyer can advance rights or claims against Vonmises in any way.

In order to place an order the Buyer may select one or more products which intends to purchase, by clicking the button "Add to Cart" in the descriptive page of each product or in other pages where button "Add to Cart"  is located. With the click the product will be placed in a virtual "shopping cart", which will always display the content before the forwarding of the Order.

The Order will be forwarded by the Buyer to Vonmises clicking on the "Check out" button and proceeding with the payment. By logging into its account or entering its credentials and finally clicking on the "pay now" or "proceed to payment", the Buyer will forward the purchase order to Vonmises performing simultaneously the payment of the entire amount, shipping costs included.

Every order placed according to the previous mode means in effect that a contract proposal has been submitted by the Buyer to Vonmises.

The order will be followed by confirmation by Vonmises that will confirm the receipt and acceptance of the order. This confirmation will take place via e-mail on the contact details provided by the Buyer during the purchase process. The same e-mail address may be used by Vonmises to communicate to the Buyer an eventually non-acceptance of the Order.

Vonmises will proceed with the shipment only once the payment will be regularly completed.

 

4. PRICES AND SHIPMENTS

The prices of products indicated on the website, in every section, are inclusive of VAT and do not include any taxes and/or duties applicable in the country of destination of the products, where its different from Italy, which will be entirely paid by the Buyer.

Prices for our products can be subject to change without notice. Vonmises reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Any changes to the prices of products will not, however, effective against customers who have already forwarded an Order.

The shipment of the purchased products will be done through express service provided by the courier selected by Vonmises. The service can change depending on the country of destination of the products and the number of the same. The shipping cost will be displayed by the Buyer during the process of the Order submission prior to the conclusion. The order will be shipped within 3 working days from the receiving of the order. In the event that, for reasons not directly attributable to Vonmises, delivery will not be done in acceptable times, Vonmises will be not responsible and it will not reimburse the Buyer.

Shipment costs are described in the following link: CLICK HERE.

 

5. PAYMENT AND DELIVERY

The Buyer will pay the full price of the Products ordered, at the end of the Order forwarding. It is understood that, in case of non-acceptance of the Order, Vonmises will reimburse the Buyer the amounts already paid.

The methods of payment accepted are payment by credit card (Visa, MasterCard, American Express) and payment via secure system "Paypal."

The payment methods provided are at the discretion of Vonmises and can be seen and selected by the buyer prior to the complete the order.

If Vonmises, due to circumstances not under its control or in situation where cannot be considered responsible, is not able to ship products purchased by the Buyer, it will provide immediate communication, by e-mail. In this case the Buyer will be able to decide or to the changes the order already submitted order or request the refund.

If changes to the order involves an increase of prices or shipping costs, Buyer shall pay the difference before that Vonmises proceed with the shipment.

Vonmises is not responsible for failure or delay in delivery due to major force independent from Vonmises, such as but not limited to strikes, the Public Authority measures, rationing or shortage of energy or raw materials, transport difficulties, fire, flood and/or damage to industrial machinery.

If the cause of major  force persists for a period longer than 30 (thirty) days, either party may withdraw from the contract. In this case the Buyer shall not be entitled to any compensation, except for the right to refund the amount already paid for the purchase of products.

 

6. WARRANCY

To Purchases made by buyers are applied the rules of law relating to guarantees, including, if applicable the rules laid down by the Consumer Code relating to the guarantee for consumers.

 

7. REFUND POLICY AND RIGHT OF WITHDRAW

In compliance with the information duties of art. 52, paragraph 1, lett. (F) and (g) of the Consumer Code,  are here indicated terms and conditions governing the right of withdrawal of the Buyer, as regulated by the same Consumer Code.

The right of withdrawal in favor of the Buyer shall not apply to products which, by their nature, are not adequate to be returned or are at risk of rapid deterioration or alteration.

If Buyer wishes to exercise the right of withdrawal, the Products must be returned properly packed in their original packaging, in perfect condition for resale (not damaged soiled) and equipped with all the possible accessories, instructions for use and documentation. Products must not have signs of use.

If the returned product does not comply with the provisions of the preceding paragraph, the withdrawal does not take effect.

The withdrawal period will expire after 15 days from the day when goods are delivered to the Buyer. To exercise the right of withdrawal, the Buyer is obligated to inform Vonmises of its decision to withdraw from the contract sending an unequivocal statement by email to order@vonmisesbrand.com.

In the statement the Buyer must indicate the order number and date of the same.

To comply with the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiration of the withdrawal period.

If the Buyer withdraw from the contract, they will be reimbursed to It all payments done in favor of Vonmises, excluding delivery costs and/or customs already paid by the Buyer. Shipping costs for returning of products must be paid by the Buyer.

These refunds will be made by bank transfer to bank details specified by the Buyer or via Paypal. Reimbursement will be made upon receipt of the goods by Vonmises, that will preliminary verify the conditions of goods.

The Buyer must return the goods to Vonmises S.R.L.S at Via Albania n. 9, 48112 Ravenna (RA), Italy, without delay, within 15 days from the day on which you communicate your withdrawal from this contract, under penalty of expire of the right of withdrawal.

 

8. MODIFICATIONS TO TERMS OF SERVICE

Vonmises can modify these Terms of Service in any moment without pre-advice or communications.

In case of changes to these conditions of sale, Vonmises will promptly publish the amended conditions of sale on the website. The modified terms of service will become an integral part of new contracts, from the first order placed by the buyers after their publication on the website. In the case of already submitted orders before modifications, it will be applied to the previous version of these conditions.

In case that a current or future condition a of sale and/or the contract is or become wholly or partly invalid and/or ineffective, or in the case that there is a gap a in current or future condition of sale and/or in the contract, the remaining conditions will remain in any case valid.

 

9. CLAIMS

Any complaint regarding what's described in these Terms of Service or about any purchase have to be forwarded by the Buyer to Vonmises by email to:

order@vonmisesbrand.com

or by post-mail at:
Vonmises S.R.L.S
Via Albania, 9
48122 Ravenna (RA)
ITALY

The complaint must be written in English or Italian language. In the complaint the Buyer must indicate the order number and date.

Any complaint submitted in different way will not be considered by Vonmises.

 

10. GOODS PROPERTY

Until full payment of the purchase price by the Buyer, Vonmises holds full title of goods.

 

11. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Italian Civil Code or Italian applicable laws.

 

12. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

13. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

14. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.